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35 Years
experience
Emergency
services
Trusted 24/7 Plumbing & Heating Services in Thornhill, ON
At New Water Plumbing, we have dedicated ourselves to delivering reliable, high-quality plumbing and heating services exclusively to the condominium management sector in the Greater Toronto Area since 1991. As a family-owned and operated business, we take pride in our growth from a small team of four vehicles to a fleet of over 30, supported by 47 experienced professionals. Our commitment to excellence is reflected in our 24/7 emergency response, comprehensive service offerings, and adherence to industry standards through full licensing, insurance, and WSIB compliance. We prioritize a safe, satisfying workplace for our employees, ensuring they are equipped with the latest tools, technology, and ongoing training to meet the evolving needs of condominium properties. Our services span domestic water systems, boiler maintenance, drainage solutions, backflow prevention, and in-suite repairs, tailored to serve property managers, building staff, and board members efficiently.

With a focus on innovation and reliability, we utilize advanced communication systems, GPS tracking, and diagnostic technology to guarantee timely and effective service delivery. Our dedication to client satisfaction is underscored by our availability around the clock, ensuring that emergencies such as water main breaks, frozen pipes, or heating failures are addressed promptly. Through decades of experience and a deep understanding of the condominium landscape, we have built a reputation as a trusted partner in maintaining the mechanical integrity of residential and commercial properties across the GTA. Our teams expertise, combined with a commitment to continuous improvement, allows us to provide solutions that meet both current and future challenges in plumbing and heating systems. We remain steadfast in our mission to deliver exceptional service, uphold Canadian ownership values, and maintain the highest standards of professionalism in every project we undertake.
Services
Emergency Plumbing Drain Cleaning Boiler Services Backflow Prevention Heating and Cooling In-suite Repairs Cast Iron Drain Repair Sanitary Pump Services Valve Repair CCTV Drain Inspection
Details
  • Year established: 1991
Highlights and features
  • We offer 24/7 emergency plumbing and heating services for urgent needs.
  • Our team consists of 47 experienced professionals with advanced training.
  • We are family-owned and operated, ensuring personalized service since 1991.
  • We utilize the latest diagnostic technology and GPS-tracked service vehicles.
  • We maintain full licensing, insurance, and WSIB compliance for safety assurance.
Associations and certifications
  • Licensed Plumbing & Heating Contractor #PH304
  • Licensed Plumbing Contractor #69172
  • Association of Condominium Managers of Ontario (ACMO)
  • Technical Standards and Safety Association (TSSA)
  • Canadian Oil Heat Association (COHA)
  • Workplace Safety and Insurance Board (WSIB)
What people say
Professional and Competent Value back-office support Dependable and licensed plumber Prompt and effective solution Reliable and experienced
Services
Emergency Plumbing
We provide immediate response for urgent plumbing issues like burst pipes, water main breaks, and heating failures. Our 24/7 service ensures rapid resolution to minimize property damage. Clients benefit from a fleet of 30+ fully equipped vehicles and technicians trained in advanced diagnostics.
Boiler Services
Our boiler services include repair, replacement, and preventive maintenance for residential and commercial properties. We address refractory issues, heat exchangers, and pressure valves. With 20+ years of experience, we ensure efficient heating systems compliant with safety standards.
Drain Cleaning
We offer high-pressure drain cleaning, CCTV inspections, and cast iron pipe repairs. Services include unclogging kitchen stacks, storm drains, and sanitary lines. Our Sanico Pumping subsidiary provides specialized equipment for comprehensive drainage solutions across the GTA.
Backflow Prevention
We install, test, and repair backflow preventers to protect water systems from contamination. Compliance with Toronto by-laws is ensured through certified testing and engineering drawings. Our 20+ years of expertise mitigate health risks from reverse water flow.
In-suite Repairs
We handle plumbing repairs within residential units, including leak investigations, toilet replacements, and fixture repairs. Services are available directly to owners or through property management charge-backs, ensuring minimal disruption to residents.
Questions
What services does New Water Plumbing offer?
We specialize in emergency plumbing, boiler maintenance, drain cleaning, backflow prevention, heating/cooling systems, and in-suite repairs for condominiums and commercial properties.
Are you available for emergencies outside regular hours?
Yes, we provide 24/7 emergency services for urgent issues like burst pipes, water main breaks, and heating failures across the GTA.
Which areas do you serve?
We serve the Greater Toronto Area, including Halton, Peel, York, and Durham regions, with Thornhill as our base.
Are your technicians licensed and insured?
All our plumbers are fully licensed, WSIB-compliant, and insured, with ongoing safety and technical training to meet industry standards.
Can you handle large-scale condominium projects?
Yes, we work directly with property managers and boards, offering tailored preventive maintenance contracts and large-scale mechanical room upgrades.
How quickly can you respond to an emergency?
Our 30+ fully stocked vehicles ensure rapid response times, with technicians dispatched immediately upon receiving emergency calls.
Reviews (5)
Matthew Cvitkovic
Jan 16, 2022 Report
Critical:Value
Charged me $200 to tell me there was a hairline crack in the toilet tank and that they could not work on it and this was their minimum service charge. AVOID THIS COMPANY . Will never be using again
Harold
Nov 03, 2021 Report
Avoid this company! They were called to my condo to fix a sink faucet with hot water cross over. They insisted it wasn't the sink faucet causing the issue and changed the cartridge on my bathtub faucet. After changing the cartridge he realized the cross over was caused by the sink but didn't have the cartridge for it so he took pictures of it and left. In the end, he accomplished nothing but charged us for a bath cartridge, PPE and clean up. The worst part about it was that my bathtub was filthy after he was done with it and there definitely was no clean up as shown in the pictures. He also reinstalled
Kirk A.
Aug 06, 2021 Report
Blocked pipes, waited 3 days to get the plumber here from New Water Plumbing. (Condo management preferred plumber)
Plumber scheduled for 9 to 1 pm on Friday morning. No one showed up and I called at 2 pm and was told the guy was almost here. 4:30 called and told the office was closed.
Took the day off work and now need to take another day off work as they are saying they do not work weekend. They don't seem to care and are saying nothing. No phone call, text or e-mail to say they would be late or could not make it.
Can't judge the work as they have not done anything. You be the
Rashmi Rashmi
Jul 27, 2021 Report
Critical:Quality
Very bad service they sent first plumber for inspection and he did a terrible job, he wasnt listening and also gave a wrong diagnosis horribly expensive and not even for the result you asked for. Dont hire them!!!
Zak Drake
Jun 24, 2021 Report
When it comes to billing, beware of their scam tactics. My Situation that just happened, in chronological order:
0. My kitchen sink started to clog this week at the Toronto condo I recently moved into.
1. On Thursday at around 4:10pm I called and booked a plumber to unclog my kitchen sink for Friday at 1:00pm-5:00pm. They said it would take about an hour + rental fee for the drain snake machine. "$170 for the first hour + around $30 for the rental" I was told. (No additional charges shared, i.e. travel time)
2. I got a call that morning at 10:57AM saying their plumber is in the area and could