Business Details
50+ Years
experience
Emergency
services
Expert HVAC Solutions for Homes and Businesses in Waterloo
Reitzel Heating & Air Conditioning has been a trusted provider of heating, cooling, and indoor comfort solutions since 1961. Founded by brothers Louis and Albert Reitzel, our family-owned business has built a reputation for quality workmanship, exceptional customer service, and technical expertise. As a Carrier Factory Authorized Dealer, we meet rigorous standards for training, installation, and customer satisfaction, offering leading-edge products and tailored solutions for residential and commercial clients.Our team of certified technicians provides 24/7 emergency support, routine maintenance, and custom ductwork fabrication, serving Kitchener, Waterloo, Cambridge, Guelph, and southern Ontario. With over six decades of experience, we remain committed to innovation, sustainability, and the values that have driven our success: integrity, reliability, and a dedication to meeting customer needs before, during, and after every project.
Services
Furnaces
Air Conditioning
Humidifiers
Air Treatment Systems
Commercial HVAC
Details
- Year established: 1961
Highlights and features
- We offer 60+ years of family-owned HVAC expertise and local market knowledge.
- Our Carrier Factory Authorized Dealer status ensures top-tier product training and service standards.
- 24/7 emergency repair services guarantee rapid response for urgent heating and cooling needs.
- Custom ductwork fabrication and design-build capabilities support complex commercial projects.
- A 100% satisfaction guarantee underscores our commitment to quality and customer trust.
Associations and certifications
- Carrier Factory Authorized Dealer
Services
Furnaces
Our furnaces provide efficient, durable heating solutions tailored to home size and budget. As Carrier experts, we install high-efficiency models that reduce energy costs while ensuring consistent comfort. Residential customers benefit from personalized consultations and certified installations.
Air Conditioning
Stay cool with advanced air conditioning systems designed for optimal ventilation and humidity control. We offer Carrier-certified installations for residential and commercial properties, prioritizing energy efficiency and year-round indoor air quality through modern cooling technology.
Commercial HVAC
We specialize in large-scale HVAC design-build projects for schools, long-term care facilities, and industrial spaces. Our team handles custom ductwork fabrication, rooftop installations, and post-installation maintenance, serving clients across southern Ontario with proven expertise in institutional settings.
Air Treatment Systems
Improve indoor air quality with UV purifiers, ventilators, and advanced filtration systems. These solutions address allergens, pollutants, and humidity imbalances, creating healthier environments for homes and businesses through cutting-edge air treatment technology.
24/7 Emergency Repairs
Our 24/7 emergency services ensure rapid response for urgent heating or cooling failures. Certified technicians diagnose and resolve issues promptly, minimizing downtime for residential and commercial clients with critical comfort or operational needs.
People
Alan Reitzel
Co-Owner
Alan Reitzel, a third-generation HVAC expert, joined the family business in 1978. He holds gas pipefitters and sheetmetal licenses and specializes in commercial design and estimating, ensuring technical excellence and customer satisfaction across projects.
Bradley Reitzel
Co-Owner
Bradley Reitzel brings 15 years of ICI (industrial, commercial, institutional) field experience to the leadership team. A licensed gas pipefitter and sheetmetal worker, he focuses on complex installations and operational management for large-scale projects.
Don Reitzel
Co-Owner
Don Reitzel began his career with a refrigeration apprenticeship and gas pipefitters license. He oversees service operations, emphasizing technical precision and responsive support for residential and commercial clients across southern Ontario.
Questions
What HVAC services do you offer for residential customers?
We provide furnace and air conditioning installations, humidifiers, air purification systems, and 24/7 emergency repairs for homes in Kitchener, Waterloo, Cambridge, and Guelph.
Are your technicians certified and trained?
Yes, our team includes Carrier-certified technicians with gas pipefitters and sheetmetal licenses, ensuring safe, code-compliant installations and repairs for all HVAC systems.
Do you handle large commercial HVAC projects?
We specialize in design-build HVAC systems for schools, long-term care facilities, and industrial spaces, including custom ductwork fabrication and rooftop installations across southern Ontario.
What areas do you serve?
We serve residential and commercial clients in Kitchener, Waterloo, Cambridge, Guelph, and throughout southern Ontario, with expertise in both urban and regional projects.
Is emergency HVAC service available after hours?
Yes, our 24/7 emergency repair team responds promptly to urgent heating or cooling failures, ensuring minimal disruption for homes and businesses.
Reviews (4)
Cindy Kellett
Jan 22, 2022
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Prompt to give an estimate to add insulation in attic. Follow up was later same day. Install appointment made. Service was excellent.
David Marsh
Jul 05, 2019
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Very unprofessional. The estimate and quotations changed four times without explanation so I ended up using a different provider. I therefore can not comment on the service, but the pre-sales/sales experience did not inspire confidence.
Also, interesting to note that the bulk of 5-star reviews are from the Reitzel family. That says volumes.
Also, interesting to note that the bulk of 5-star reviews are from the Reitzel family. That says volumes.
Kyle
Oct 31, 2018
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Called Reitzel for a exhaust fan replacement for furnace, only because the previous home owners had the furnace and AC was installed with them. Instead of a being provided with the service of having my exhaust fan replaced, I was served with an infraction notice for my heat exchanger. The service tech spun the motor, confirmed that we needed a replacement and proceeded to look through a one inch hole and tell us that the heat exchanger is deterioating. He also told us that the motor for the fan was hard to get ahold of and was unsure if he could even get one (contrary to what I found out from a
Mark Obermeyer
Jan 14, 2017
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Very unprofessional.
Contacted these folks for a quote to convert baseboard electric to natural gas. I told them upfront it would be a complex job. A rep came, drew diagrams etc.
Said they would put together a quote at the office.
Days past still no quote, emailed the representative no response.
Seems like these folks could not handle the conversion. What irks me is that they don't even respond.
Ended up using another supplier.
Contacted these folks for a quote to convert baseboard electric to natural gas. I told them upfront it would be a complex job. A rep came, drew diagrams etc.
Said they would put together a quote at the office.
Days past still no quote, emailed the representative no response.
Seems like these folks could not handle the conversion. What irks me is that they don't even respond.
Ended up using another supplier.
