ATEL Air

Business Details

50+ Years

experience

Emergency

services

Your Trusted HVAC Experts in Eastern Ontario

ATEL Air has been Eastern Ontario's trusted name in home comfort since 1949. Founded by Arthur Thom, our family-owned business combines decades of hands-on experience with cutting-edge technology to deliver reliable heating, cooling, and air quality solutions. Our team of certified technicians prioritizes prompt service, up-front pricing, and comprehensive maintenance contracts to ensure long-term system efficiency.

We stand by our work with a 100% satisfaction guarantee, offering a 1-year warranty on repairs, a Whisper Quiet Guarantee for noise-free operation, and a 14-day upgrade option from repair to replacement. Committed to local excellence, we partner with leading manufacturers like Trane and Navien while maintaining membership in industry organizations such as HRAI and the South Dundas Chamber of Commerce.

Services

Furnace Repair Air Conditioning Installation Heat Pump Services Geothermal Systems Water Heater Repair Boiler Repairs Air Quality Solutions Electrical Services Commercial HVAC Protection Plans

Details

Year established: 1949

Highlights and features

75+ years of local HVAC expertise since 1949
Up-front pricing with no hidden fees
1-year warranty on all repairs and service work
Whisper Quiet Guarantee for noise-free operation
14-day upgrade option from repair to replacement

Associations and certifications

HRAI
OEL
RSES
NCI
TSSA
ESA
CFIB
OPA
Canadian Geo Exchange

What people say

Pleasant, professional, answers all questions Great job, workspace cleaner Prompt and reliable service Excellent customer service Knowledgeable technicians

Website

Update Listing

Services

Furnace Repair

Our certified technicians provide prompt furnace repairs using advanced diagnostics to identify issues quickly. We service all makes and models, offering 24/7 emergency support for urgent heating failures. With upfront pricing and a 1-year warranty on parts and labor, we ensure reliable winter comfort while maintaining energy efficiency for residential and commercial properties.

Heat Pump Services

We offer comprehensive heat pump solutions including installation, repair, and maintenance for both residential and commercial clients. Our experts specialize in energy-efficient models from Mitsubishi and Trane, with expertise in cold-climate performance. Every installation includes performance guarantees ensuring indoor temperatures of 23C in summer and 22C in extreme -35C winter conditions.

Geothermal Systems

Our geothermal installations provide year-round climate control using earth's stable temperatures. We design custom ground-source systems with WaterFurnace equipment, offering significant energy savings compared to conventional HVAC. The service includes site assessment, system sizing, and complete installation with performance warranties matching manufacturer specifications for long-term reliability.

Air Conditioning Installation

We install high-efficiency air conditioning systems from trusted brands like RunTru and Trane, with proper sizing to match building requirements. Our process includes load calculations, ductwork optimization, and performance testing. Every installation comes with a 1-year parts and labor warranty, plus our Whisper Quiet Guarantee to minimize operational noise.

Water Heater Repair

Our technicians service tankless and conventional water heaters from Navien, Rinnai, and John Wood. We offer emergency repairs, annual maintenance plans, and replacement solutions with on-demand systems. The service includes safety checks, efficiency testing, and guaranteed hot water delivery, with financing options available for equipment upgrades.

People

Jimmie Thom

President and Chief Technician

Third-generation HVAC expert with 40+ years experience, Jimmie Thom leads ATEL Air's technical team. He oversees service quality and technician training while maintaining hands-on involvement in complex installations and repairs.

Greg Millard

Service Manager

Experienced HVAC professional managing daily service operations, Greg ensures efficient scheduling and technical excellence across all customer service calls while maintaining active field involvement.

Jackson Thom

Comfort Advisor

Third-generation team member Jackson Thom specializes in recommending customized HVAC solutions. With technical certification and sales expertise since 2023, he helps homeowners select optimal heating and cooling systems.

Shawn Lapier

HVAC/R Technician

Licensed refrigeration technician with 30+ years experience, Shawn handles complex HVAC repairs and installations. Certified in Carrier, Mitsubishi, and Navien systems, he provides expert service across residential and commercial accounts.

Adam Bogle

HVAC Installer

Dual-licensed air conditioning technician and gas fitter, Adam specializes in residential and commercial system installations. With expertise in both new construction and retrofit projects, he ensures proper equipment sizing and code compliance.

Questions

Do you offer emergency HVAC services?

Yes, we provide 24/7 emergency service for urgent heating and cooling issues with technicians available from 6 AM to 10 PM daily for VIP Protection Plan customers.

What financing options are available?

We offer flexible financing plans for HVAC equipment upgrades, including special promotions and government rebate programs to make energy-efficient system replacements more affordable.

How often should HVAC systems be maintained?

We recommend annual maintenance for heating systems before winter and cooling systems before summer, with protection plans offering discounted service visits and priority emergency response.

What areas do you service?

We serve most of Eastern Ontario including Kemptville, Brockville, Cornwall, Prescott, Manotick, and surrounding areas with a 613-535-2720 service hotline for immediate assistance.

Do you guarantee your work?

Yes, we provide a 1-year warranty on repairs, a Whisper Quiet Guarantee for noise levels, and performance assurances ensuring cooling to 23°C and heating to 22°C under extreme conditions.

Reviews (4)

Write a Review

Cameron Price

Dec 16, 2021 Report

Our complete oil furnace replacement process was informative, unpressured, totally honest and extremely beneficial. All options were clearly identified and realistically evaluated, considering the home owner's needs and means. The quality of the installation, workmanship and product quality was superlative. The net benefit is a state-of-the-art solution, expertly installed that meets and exceeds the challenges of energy conservation and the home owner's comfort. After 2 months of operation, heating and cooling, the Trane heat pump performed efficiently and effortlessly. The quality and technology

Zach Desai

Jul 23, 2021 Report

Recently had a residential AC installed - expectations were well set, everyone was always on time, installation was professional and tidy. Would absolutely recommend to friends and family and feel comfortable knowing who to call for future HVAC needs!

Stuart Riches

May 22, 2021 Report

We just had Atel Air in to install on On Demain hot water tank, and we are very happy with their work. Right from the intial quote they were very professional, the installers we also great and took good care to keep the place clean. They were all very friendly, and removed our old tank as well. They even surprised us with a gift basket after the work was done. We would highly recommend them to anyone looking for heating and air conditioning. Thanks so much,
Stuart and Kimberly

Phil Geerts

May 10, 2021 Report

Positive:Professionalism,Punctuality,Responsiveness,Value
Contacted Atel Air last week late at night for a quote, received an answer within 15 minutes. Great customer Service. Dwayne was here the next day to provide us a quote. Got our AC installed the next week, the two young gentlemen were very professional. I would recommend everyone for Atel Air. Their customer service is amazing.
Service:AC installation