Business Details
Emergency
services
Your Trusted HVAC Partner in Stratford
Established over four decades ago, Brown Heating & Cooling has built a reputation for excellence in heating, cooling, and refrigeration services. Our team of certified technicians specializes in residential and commercial installations, repairs, and maintenance, prioritizing safety, integrity, and customer satisfaction. We offer energy-efficient Canadian-made products from trusted brands like NAPOLEON and Continental Fireplaces, ensuring long-term value through advanced technology and comprehensive warranties.With 24/7 emergency service during peak seasons and flexible financing options, we address diverse client needs while emphasizing environmental responsibility through energy-efficient upgrades. Our commitment to quality is underscored by partnerships with manufacturers adhering to ISO 9001:2008 standards, guaranteeing durable solutions for every budget.
Services
Heat Pump Systems
Central Air Conditioning
Mitsubishi Zuba-Central
Ductless Splits
Refrigeration Repair
Furnace Installation
Fireplace Services
Hot Water Tanks
Maintenance Programs
Appliance Repair
Highlights and features
- We offer 43 years of combined experience in HVAC and refrigeration services.
- Our team provides 24/7 emergency service during heating and cooling seasons.
- We specialize in energy-efficient Canadian-made products with long-term warranties.
- Our qualified technicians prioritize safety, honesty, and customer satisfaction.
- We offer flexible financing options for residential and commercial clients.
Associations and certifications
- ISO 9001:2008
What people say
Reliable service
Prompt emergency response
Energy savings
Professional installations
Knowledgeable technicians
Services
Heat Pump Systems
We install and service high-efficiency heat pump systems, including ductless and central models. Our solutions operate effectively down to -30C, offering up to 60% annual savings compared to electric heating. All systems come with 10-year parts warranties when registered.
Furnace Installation
Our 96-97% AFUE furnaces feature advanced components like variable-speed blowers and stainless steel heat exchangers. Canadian-made units include patented SUREVIEW burner systems and 10-year parts warranties, ensuring reliable winter performance.
Ductless Splits
Mitsubishi and Napoleon ductless systems provide zoned heating/cooling with inverter technology. Units operate down to -25C, offer up to 30.5 SEER efficiency, and include 6-10 year warranties. Ideal for homes without existing ductwork.
Fireplace Services
We install and service Continental gas fireplaces with ISO-certified quality. Features include energy-efficient burners, customizable designs, and safety barriers. Models range from wall-mounted units to multi-view installations with up to 35,000 BTUs.
Refrigeration Repair
Our technicians service commercial refrigeration equipment including walk-in coolers and ice machines. We focus on energy-efficient upgrades that reduce environmental impact while maintaining optimal temperature control for business operations.
People
Tom Clifford
Owner
With over 40 years in the HVAC industry, Tom oversees operations and ensures adherence to quality standards. His leadership focuses on customer satisfaction through reliable service and technical excellence.
Keith Thomson
Owner
Keith manages technical installations and staff training. His expertise in refrigeration systems ensures efficient service delivery for both residential and commercial clients across Stratford.
John Clifford
Owner
John specializes in system diagnostics and maintenance programs. He ensures all repairs meet safety standards while optimizing energy efficiency for homeowners and businesses.
Questions
What HVAC services do you offer?
We install and service heat pumps, furnaces, ductless splits, air conditioners, and refrigeration systems for residential and commercial clients.
Do you provide emergency service?
Yes, we offer 24/7 emergency HVAC service during heating and cooling seasons for urgent repair needs.
Are financing options available?
Yes, we provide flexible financing for residential and commercial HVAC installations and replacements.
What areas do you serve?
We primarily serve Stratford, ON and surrounding areas for all heating, cooling, and refrigeration services.
Do you repair appliances?
Yes, we repair most gas and electric major appliances in addition to HVAC and refrigeration systems.
What warranties do you offer?
Most products include 10-year parts warranties when registered. Specific terms vary by manufacturer and product type.
Reviews (5)
Adam G.
Jan 25, 2021
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Very professional and knowledgeable. Picked up a run capacitor for my central AC unit. They had the component in stock and I found it to be reasonably priced.
Luke Steinman
Dec 26, 2020
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Installed Napolean furnace and AC. Excellent product, excellent service. Definitely a company you can place your trust.
Joan Vb
Jul 21, 2020
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Top notch service from start to finish! Professional, courteous, and reliable. Installing AC in an older home has its challenges but Coady and Wes found a super solution inside my house to what might have otherwise been quite disruptive. The cleanup was just as impressive. What more could you ask for?!
Danijela Greydanus
Jun 25, 2020
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I called the office to schedule a quote for our residential property. A sales guy called back and we booked an appointment. He was in time however he decided to go to the BACk of our house and use the back door instead of the front door. That was very strange and he walked right past the front door. He inspected our basement and determined that our down flow furnace was installed upside down (not true as it is a down flow furnace) over all he stayed for 2 minutes, did not even provide his name, information on company or any other details as to the services we maybe purchasing. Over all not a very
Josh Klumper
Sep 11, 2018
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Great experience. Furnace broke at 3 am, called at 8 am, they had a rep at my house by 8:30. I needed a new furnace and they delivered. Heat was back on by 4:15 pm same day. Thank you to the Brown Heating team.
