Business Details
Your Trusted Source for Premium Hot Tubs in Ajax
Arctic Hot Tubs is committed to being the premier destination for hot tubs, all-weather pools, and related products in our region. Our vision is built on integrity, teamwork, and innovation, ensuring customer loyalty through continuous improvement. We prioritize quality products and services that enhance health and lifestyle, delivered in an informative and professional environment. With showrooms in Ajax, Whitby, and Vaughan, our team of experts provides personalized guidance from selection to installation. Our mission emphasizes customer satisfaction through competitive pricing, exceptional service, and technical expertise. We offer comprehensive support, including maintenance programs, equipment upgrades, and 21-point inspections, ensuring long-term enjoyment of your investment.Our factory-trained technicians service Arctic, Marquis, and Freeflow spas, combining technical proficiency with a customer-first approach. Backed by positive client testimonials, we focus on pain relief, relaxation, and natural detoxification benefits of hydrotherapy. Our streamlined process includes consultation, product selection, delivery preparation, and hassle-free installation. Arctic Hot Tubs guarantees a seamless experience, from initial inquiry to ongoing support, making luxury hydrotherapy accessible in the comfort of your home.
Services
Hot Tubs
All Weather Pools
Hot Tub Covers
Accessories
Refurb Tubs
Cold Tubs
Gazebos
Hot Tub Cover Lifters
Spa Maintenance
Equipment Upgrades
Highlights and features
- We offer factory-trained technicians for Arctic, Marquis, and Freeflow spas.
- Our 21-point inspection ensures comprehensive maintenance and diagnostics.
- We provide personalized guidance from selection to installation.
- Our team delivers expert winterizing and opening services for seasonal care.
- We guarantee seamless delivery and installation with minimal preparation required.
What people say
Exceptional service
Knowledgeable staff
Prompt repairs
Reliable products
Smooth installations
Services
Hot Tubs
Arctic Hot Tubs offers a range of premium hot tubs designed for relaxation and hydrotherapy. Our models include ergonomic seating, massage jets, and energy-efficient systems. Clients benefit from personalized selection guidance, professional installation, and ongoing maintenance support. Each hot tub is engineered for durability and comfort, enhancing backyard wellness spaces.
All Weather Pools
Our all-weather pools are built for year-round use, featuring insulated structures and temperature control systems. Ideal for residential and commercial properties, these pools combine functionality with luxury. Installation includes site preparation, plumbing, and electrical work, ensuring seamless integration with your outdoor space.
Spa Maintenance
Professional maintenance services keep your hot tub operating optimally. We offer weekly, bi-weekly, or monthly visits for water balancing, filter cleaning, and equipment checks. Technicians use industry-leading chemicals and tools to maintain water quality and system performance, extending the lifespan of your investment.
Equipment Upgrades
Enhance your hot tub experience with equipment upgrades like saltwater systems, cover lifters, and LED lighting. Our team provides expert installation and compatibility assessments. Upgrades improve convenience, energy efficiency, and user experience while maintaining warranty compliance.
21-Point Inspection
This comprehensive diagnostic service evaluates all mechanical and electrical components of your hot tub. Technicians provide a detailed report and repair recommendations. Ideal for pre-purchase evaluations or warranty maintenance, the inspection ensures safety, performance, and longevity of your spa system.
People
Ro Mehta
Co-owner, President
Ro Mehta leads Arctic Hot Tubs with a focus on innovation and customer satisfaction. With extensive industry experience, he drives strategic growth while maintaining operational excellence across all showrooms.
Gord Coy
Co-owner, Managing Director
Gord Coy oversees daily operations and team development at Arctic Hot Tubs. His leadership emphasizes teamwork and service quality, ensuring clients receive expert guidance throughout their purchasing journey.
Matt Buchanan
Service & Technical Manager
Matt Buchanan manages technical operations and service delivery. His expertise in spa systems ensures efficient troubleshooting and maintenance, supporting Arctic Hot Tubs' commitment to reliable, professional client support.
Randy Desrosiers
Sales
Randy Desrosiers provides personalized product recommendations and sales support. His knowledge of hydrotherapy benefits helps clients select solutions tailored to their lifestyle and wellness goals.
Darryl Hudgins
Sales
Darryl Hudgins assists clients in finding the perfect hot tub or pool. He emphasizes transparent communication and product education, ensuring informed purchasing decisions aligned with customer needs.
Questions
What products does Arctic Hot Tubs offer?
We sell hot tubs, all-weather pools, gazebos, hot tub covers, and accessories. Our inventory includes new and refurbished models.
Do you service all hot tub brands?
We service Arctic, Marquis, and Freeflow spas only. Our technicians are factory-trained for these specific brands.
Can I schedule maintenance visits?
Yes, we offer weekly, bi-weekly, or monthly maintenance programs tailored to your hot tub's usage and needs.
What financing options are available?
Currently, we don't offer in-house financing but can provide information about third-party financing partners for qualified buyers.
How do I winterize my hot tub?
Our winterizing service includes draining lines, adding antifreeze, decommissioning pumps, and installing protective covers to prevent cold-weather damage.
Do you offer delivery and installation?
Yes, we provide professional delivery and installation services with minimal preparation required from homeowners.
Videos
Reviews (6)
Rick Hummel
Jan 17, 2021
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My Arctic Spa tub is an older model and as such has required some work to keep it running smoothly and looking its best. I have bought replacement jets, spa packs, chemicals and recently a new cover from this store. The people in this location are knowledgeable and friendly. Candace answered all my questions quickly, and provided me with some great advice. I would recommend them to anyone considering a new tub or fixing an existing tub.
Chris Bartlett
Jul 22, 2020
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I bought my Cub Spa in 2008, I’ve moved and today was finally getting my tub back up and running after a few years in storage. I received the same great service and help as I did in 2008 on the day I bought it as I did today. I highly recommend Artic Soa Whitby.
Americo Jr Di Passa
May 11, 2020
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Collingwood location ripped me off . First of all Tim and Sara should not be in business. They gave me a good price but sold me a old hot tub. It was scratched and the bottom of the hot tub split from the frame . They said they would fix it and never back back. They promised a bunch of free stuff , never got it .
Derek Schope
Apr 29, 2020
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Fantastic company to deal with ! all departments are very friendly, helpful and professional. Very punctual with delivery and I appreciated the follow up from the sales and service departments.
Robert A. Leduc
Oct 24, 2019
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Bought an Arctic Spa Ocean hot tub a few years ago and have had 0 issues! A couple months ago the insulated cover developed issues (harder/heavier to open). I placed a call to ArcticHotTubs (Whitby) Service department to see what I could do to correct the cover issue. I was looking for a solution that I could do/buy to fix the problem. But, was… I in a surprise!!!!!
Today, not only did they replaced the damaged cover (there’s two sets of them), but they replaced both sets of covers. WOW!!! I’m very satisfied with this level of service which ArcticHotTubs (Whitby) has provided
Today, not only did they replaced the damaged cover (there’s two sets of them), but they replaced both sets of covers. WOW!!! I’m very satisfied with this level of service which ArcticHotTubs (Whitby) has provided
Mike Lee
Jul 04, 2019
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Arctic spa are amazing hot tubs and the service Techninians go out of there way to make sure that everything Is the way you want it
