Custom Direct Windows

Business Details

Hamilton's Trusted Window and Door Experts

Custom Direct Windows is a Hamilton-based manufacturer and installer of high-performance windows and doors designed to enhance home comfort and energy efficiency. With over 45 years of combined industry expertise, we locally produce durable, Canadian-made products tailored to withstand harsh climates while maintaining aesthetic appeal. Our commitment to quality is reflected in our Energy Star-certified offerings, lifetime performance warranties, and innovative hybrid aluminum-PVC designs.

We prioritize direct sales and installation to ensure cost-effectiveness, fast delivery, and personalized service. Our team focuses on delivering solutions that combine superior engineering with affordability, backed by a proven track record of customer satisfaction and industry recognition.

Services

Windows Doors Patio Doors Hybrid Windows Custom Doors

Highlights and features

Locally manufacture windows and doors in Hamilton for faster delivery and lower costs.
Offer products with over 45 years of combined industry expertise and innovation.
Provide Energy Star-certified windows to qualify for government rebates.
Stand behind all products with a lifetime performance warranty.
Combine hybrid aluminum-PVC technology for unmatched durability and efficiency.

Associations and certifications

Energy Star

What people say

Great service Professional Energy efficiency Timely installations Exceptional value

Website

Update Listing

Services

Windows

Custom Direct Windows offers energy-efficient replacement windows designed for Canadian climates. Our products feature Infinit-e Plus Glazing Systems to reduce drafts and maintain indoor temperatures. Backed by a lifetime warranty, they combine durability with aesthetic customization options.

Doors

Enhance curb appeal with our durable, insulated exterior doors. Available in steel or fiberglass, these doors provide security, soundproofing, and thermal efficiency. All installations include premium hardware and a 25-year warranty for residential properties.

Patio Doors

Custom Direct Patio Doors combine style and functionality with options like Novatech and Sunview brands. Designed for seamless operation and energy efficiency, they feature thermal barriers and multipoint locking systems for enhanced security and climate control.

Hybrid Windows

Our hybrid windows merge aluminum exteriors with PVC interiors for superior strength and insulation. These low-maintenance units resist corrosion and fading, ideal for modern homes seeking longevity and energy savings in extreme weather conditions.

Custom Doors

Create a lasting first impression with bespoke entry doors tailored to your home's architecture. Options include decorative glass, sidelights, and transoms, all engineered for durability and thermal performance with lifetime hardware warranties.

Questions

Are your windows and doors Energy Star certified?

Yes, our products meet Energy Star standards, qualifying for government rebates and reducing energy costs for homeowners.

Do you offer financing options for installations?

Yes, we provide interest-free financing up to $40,000 to make upgrades more accessible for our customers.

What areas do you serve?

We primarily serve the Greater Toronto Area and Hamilton, offering local manufacturing and fast delivery.

What warranties do you provide?

All products come with a lifetime performance warranty, and hardware is covered under a 25-year warranty.

Can I schedule a free consultation?

Yes, contact us at 905-643-0606 to arrange a free in-home consultation and receive a detailed estimate.

Reviews (7)

Write a Review

Justin Colby

Jan 02, 2022 Report

Absolutely professional from start to finish. I had my windows and exterior door replaced through Custom Direct and I couldn't be happier. Very efficient and affordable service!

Mary Anne Herkel

Dec 06, 2020 Report

I used this company twice for 2 different home's and the service was perfect
Friendly and courteous staff
S

S. Visser

Oct 02, 2020 Report

I highly recommend this company for window or door replacement. Their front line customer service, response rates, pricing, scheduling, work ethic, professionalism and most importantly their product are far superior to any other window or door company. Why would you go anywhere else when you can buy top quality Canadian products at reasonable prices?

Sarah Tieber

Oct 26, 2019 Report

Stopped into the showroom one day while just driving by and wanted to have a fast look and see what custom direct had to offer - when i walked in i was beyond pleased. Darylleigh Laidman came over right away and helped me and answered all my questions. I ordered windows and a front door for my home and the next day a installer came over and measured up. 4 weeks later i had my new products installed and i was so happy, i big thank you to darylleigh and the installation crew,

Marty Misener

Jul 23, 2019 Report

Positive:Quality
Tony did excellent. His team overcame obstacles with the installation with ease. He was professional as well.

Dana Laidman

Jul 04, 2019 Report

I got my back door, front door and storm door replaced by custom direct and i love my new doors so much. I got amazing pricing, the installers were so nice and cleaned up after themselves and removed all my old doors and disposed of them. it was such a easy process and everything was done beyond my expectations.
thank you to Darylleigh, Mehdi and Mentor!

Shabs K.

Sep 09, 2018 Report

Horrible job and very poor workmanship. I got several windows replaced at my house. First the sales guy got measurements incorrect for 3 out of 5 windows. When the windows with correct measurements were installed,three of them are leaking moisture and the owner refuses to return telephone calls. Sent him pictures taken at different temperatures. Stay away from this company