Business Details
25 Years
experience
Custom In-Ground Pool Installation in Ottawa
MCI Pools has been dedicated to transforming backyards into luxurious outdoor living spaces since 2001. With over 25 years of hands-on experience in the in-ground vinyl liner pool industry, our owner-led approach ensures every project prioritizes quality craftsmanship and customer satisfaction. Our team of certified professionals specializes in custom pool design, installation, and aftercare, serving the Greater Ottawa Area with a commitment to excellence. We pride ourselves on using premium materials and energy-efficient equipment to deliver durable, aesthetically pleasing pools tailored to each client's vision.From initial consultation to final construction, our process emphasizes transparency, education, and personalized support. Our track record of over 800 successful installations demonstrates our ability to handle complex builds while maintaining strict adherence to timelines and budgets. We maintain strong partnerships with trusted tradespeople to ensure seamless project execution and offer comprehensive post-installation guidance, including pool operation tutorials and seasonal maintenance support.
Services
In-Ground Pool Installation
Pool Equipment Supply
Landscaping Design
Pool Maintenance
Custom Pool Design
Vinyl Liner Replacement
Pool Renovations
Seasonal Pool Opening
Pool Closing Services
Equipment Installation
Details
- Year established: 2001
Highlights and features
- We offer 25+ years of specialized pool construction expertise
- Our certified professionals use premium materials and energy-efficient equipment
- We provide hands-on owner supervision throughout every project phase
- We guarantee comprehensive after-service including pool operation tutorials
- We maintain a proven track record of 800+ successful installations
Associations and certifications
- WSIB
What people say
Excellent customer service
Superior quality workmanship
Knowledgeable staff
Timely installations
Beautiful results
Services
In-Ground Pool Installation
Our custom in-ground pool installation service combines expert craftsmanship with premium materials to create tailored backyard oasis solutions. With over 800 completed projects since 2001, we handle every aspect from initial design and permitting to final construction and equipment installation. Our certified team ensures precise execution while maintaining open communication throughout the process, delivering energy-efficient pools that meet exacting quality standards.
Pool Equipment Supply
We provide top-tier pool equipment including filtration systems, pumps, heaters, and automation technology from trusted manufacturers. Our selection focuses on energy-efficient, durable components that ensure optimal pool performance and longevity. Each equipment package includes professional installation and comprehensive operation guidance to help owners maximize their investment while minimizing maintenance requirements.
Landscaping Design
Our integrated landscaping services create cohesive outdoor environments that complement custom pool installations. We design functional, aesthetically pleasing spaces using premium materials and considerate layouts. The service includes hardscaping elements, plant selection, and lighting solutions that enhance both the pool area's beauty and usability while maintaining practical maintenance considerations.
Pool Maintenance
We offer comprehensive pool maintenance programs covering seasonal openings, closings, and year-round upkeep. Our certified technicians provide expert care for all pool components, including water chemistry management and equipment servicing. The service ensures long-term pool functionality while offering personalized guidance to help owners maintain their investment with confidence and ease.
Custom Pool Design
Our design service creates bespoke pool solutions tailored to individual property characteristics and client preferences. We combine technical expertise with creative vision to develop functional, aesthetically pleasing layouts. The process includes detailed planning, material selection assistance, and practical considerations for long-term enjoyment and property value enhancement.
People
Martin Campbell
Owner
Martin Campbell established MCI Pools in 2001, bringing decades of hands-on experience in the in-ground pool industry. His leadership emphasizes quality craftsmanship and personalized service, ensuring every project meets strict standards while maintaining client-focused communication throughout the construction process.
Farid Kamal
Project Manager
Farid Kamal oversees project execution at MCI Pools, combining technical expertise with exceptional client communication. With extensive industry knowledge, he guides clients through every stage from initial consultation to final installation, maintaining a reputation for professionalism and attention to detail that has earned numerous client testimonials.
Questions
What areas does MCI Pools serve?
MCI Pools primarily serves the Greater Ottawa Area, including Orleans, Manotick, Barrhaven, Kanata, and surrounding communities.
What pool types do you specialize in?
We specialize in custom in-ground vinyl liner pools, offering tailored designs and complete installation services since 2001.
Do you provide after-sales support?
Yes, we offer comprehensive aftercare including pool operation tutorials, seasonal maintenance guidance, and ongoing technical support.
How long does installation take?
Most projects complete within three weeks, with timelines confirmed during initial consultation and maintained through efficient project management.
Are your staff certified?
All construction staff hold WSIB certification, with additional qualifications in specialized pool construction techniques and safety protocols.
Can you help with pool maintenance?
We provide complete maintenance programs covering equipment servicing, water chemistry, and seasonal pool openings/closings for all our installations.
Reviews (5)
Donna Lampron
May 13, 2021
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Critical:Professionalism
Called for a quote for a pool construction with a retractable roof, was told they are not interested very rudely and hung up on me!
Called for a quote for a pool construction with a retractable roof, was told they are not interested very rudely and hung up on me!
Mike
Feb 01, 2021
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Positive:Professionalism,Punctuality,Quality,Responsiveness
We are absolutely thrilled with the service we received from MCI. Our pool was designed exactly to spec and the final product is stunning. They worked quickly and on time to install our pool and customer service from Farid has been outstanding. We would not hesitate to recommend MCI.
We are absolutely thrilled with the service we received from MCI. Our pool was designed exactly to spec and the final product is stunning. They worked quickly and on time to install our pool and customer service from Farid has been outstanding. We would not hesitate to recommend MCI.
Tech Analyst
Jan 28, 2021
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Positive:Quality
The quality of work and finished product is second to none, I cannot recommend the final product enough, everything is high quality, the equipment is pretty much as good as it gets.
The quality of work and finished product is second to none, I cannot recommend the final product enough, everything is high quality, the equipment is pretty much as good as it gets.
Louis Bisson
Oct 27, 2018
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Great company to work with, staff is A1 especially Farid, they went above and beyong to help me without any fear, you can buy and deal with them in confidence
Alex Ferguson
Oct 03, 2017
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MCI took great care to plan and construct our pool. The owner, Farid, ensured that everything thing ran on schedule and paid attention to every detail. He was always patient with our questions, his crew showed up exactly when he said they would, and he finished exactly on time and on schedule. If we ever build another pool, it will be with MCI.
