Quality Air Care

Business Details

30 Years

experience

Emergency

services

Trusted HVAC & Plumbing Services in Kelowna, BC

Established in 1996, Quality Air Care has served the Okanagan region for over 28 years, delivering expert HVAC and plumbing solutions. Our team of certified professionals specializes in residential and commercial installations, repairs, and maintenance, prioritizing energy efficiency and client satisfaction. We hold all three CleanBC Better Homes program certifications, offering financing, rebates, and income-qualified support for energy retrofits.

With locally owned operations and a commitment to fair pricing, we are licensed, fully insured, and dedicated to maintaining our reputation as Kelowna's trusted HVAC and plumbing experts. Our team includes third-generation tradespeople and experienced technicians, ensuring every project meets the highest standards of quality and reliability.

Services

HVAC Installation Plumbing Repairs Emergency Services Geothermal Systems Zoning Solutions

Details

Year established: 1996

Highlights and features

Locally owned and operated since 1996
Fair and affordable pricing with transparent quotes
Licensed, insured, and CleanBC Better Homes certified
Financing options available for energy-efficient upgrades
Serving Kelowna, Vernon, Penticton, and surrounding areas

What people say

Knowledgeable, helpful, courteous Fast and friendly service Go the extra mile Prompt follow-up calls Professional and reliable

Website

Update Listing

Services

Residential HVAC

We install, repair, and maintain energy-efficient HVAC systems for homes, including furnaces, air conditioners, and heat pumps. Our team ensures optimal comfort with zoning systems, humidifiers, and on-demand hot water solutions tailored to residential needs.

Commercial HVAC

Our commercial HVAC services handle installations and maintenance for industrial and business facilities. We manage projects of all sizes, ensuring systems operate efficiently while meeting budget and timeline requirements for commercial clients.

Emergency Plumbing

Available 24/7, our emergency plumbing service addresses critical issues like leaks, clogs, and water damage. We cover a 250-mile radius, providing fast, reliable solutions to minimize property damage and restore functionality.

Geothermal Systems

We design and install geothermal heating and cooling systems that leverage underground temperatures for energy efficiency. These systems reduce utility costs and environmental impact while providing consistent climate control for homes and businesses.

Zoning Systems

Our zoning systems allow customized temperature control in different areas of a building. Ideal for multi-level homes or large commercial spaces, this solution improves energy efficiency and comfort by managing heating and cooling independently in each zone.

People

Don Pineau

Owner/General Manager

Third-generation HVAC professional with over 30 years of experience. Started Quality Air Care in 1996, building it into Kelowna's leading HVAC company through expertise and customer-focused service.

Angie Smith

Office Professional

Office manager since 2005, ensuring smooth operations and customer satisfaction. Known for her welcoming demeanor and organizational skills, she serves as the primary contact for clients.

Adam Biro

Service Manager / Partner

Kelowna native with 25+ years in HVAC. Certified B-class gas fitter and HCFC technician, specializing in residential installations and repairs. Graduated from BCIT's electronics program in 2001.

Clayton Parks

Project Manager / Partner

Project manager with extensive plumbing and HVAC experience. Focuses on organized project execution, ensuring timely and budget-conscious delivery. Active in the Okanagan community and outdoor enthusiast.

Mike Kleineberg

Sr Service Technician

20-year veteran technician with expertise in geothermal and air purification systems. Started as an apprentice in 1991, working alongside owner Don Pineau to deliver reliable HVAC solutions.

Questions

How can I prepare my home for service?

Remove costly or unnecessary items from the work area, including cleaning products and bathroom accessories, to ensure safe and efficient service completion.

What areas does your emergency service cover?

Our emergency plumbing service covers a 250-mile radius from our Kelowna office, including all locations within British Columbia within that range.

Why does my drain get clogged?

Kitchen drains clog from improper disposal of food and grease, while bathroom drains often clog due to hair, soap, and product buildup. Regular cleaning prevents blockages.

Do you offer financing options?

Yes, we provide financing for energy-efficient upgrades through the CleanBC Better Homes program, including rebates and income-qualified assistance options.

Are you certified for energy-efficient installations?

We are registered CleanBC Better Homes contractors with all three program certifications: financing, rebates, and income-qualified support for energy-efficient HVAC and plumbing retrofits.

Reviews (6)

Write a Review

Kevin Schaupmeyer

Nov 13, 2021 Report

This company installed a new furnace in our custom home, possession in 2017. When we recently started having a water/moisture leak from within the furnace, they could not provide a technician earlier than 7 days. Called another plumbing and heating company and they responded in less than 3 hours, providing a diagnosis within 1 hour. Upon calling Quality Air to report the repair recommendation, they seemed disinterested in doing the repair, and referred me back to the company that performed the diagnosis. Very poor follow-up and response on a product they sell and install.

Donna Zelman

Aug 16, 2021 Report

We built our new home in 2017 & had 3 years of terribly frustrating serious problems with our heating system that could have been avoided. We had a heating imbalance which left our ensuite BR, Bathroom & WIC with temperatures well below allowable temperatures in winter.
Don & his crew, after checking our system on many visits, told us that everything was ok. He told us that nothing more could be done for us. That attitude quickly changed when we contacted Travellers Home Warranty. Travellers determined that we had a viable claim & informed QAC that they had to fix it. QAC complied but it was a

Kathy Gerk

Jul 29, 2021 Report

Don needs to improve his customer service skills! Yelling at us like you did. Don you should be ashamed of yourself! Go back to business school & learn how to treat customers! Your receptionist Angie needs to retire ...Very Rude!

Dustin Waters

Jul 24, 2021 Report

Please negate the negative review from Kathy Glerk. She has gone out of her way to post a negative review due to her own personal issues. QUALITY AIR is a great company. I have personally worked along side them for decades in the construction industry here in Kelowna. Don the owner is one of the best people I know. He goes above and beyond in the community and is a pleasure to deal with on a day to day basis. This one negative review has put a damper on Don as as he tried his absolute best to help out a person who obviously didnt appreciate it. You will not go wrong picking one of the most reputable

Bruce Babiuk

Jul 19, 2021 Report

The team at Quality Air are absolutely AWESOME! Very professional, great communication and very helpful overall. They fulfilled every commitment to a T and cant thank them enough for the great install of my new Furnace and AC unit
Thanks very much and I highly recommend using them for any of your needs!!!

Kathy Gerk

Jul 18, 2021 Report

Critical:Professionalism
I would not recommend this place! The manager/Owner Don lacks customer service skills. When he has to yell back at customers he should be ashamed of himself. Should go back to business school & learn how to treat customers. His receptionist Angie needs to retire ...very rude!
Services:HVAC repair,HVAC maintenance