Business Details
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Your Trusted New Home Builder in Ontario
Lancaster Homes is a dynamic new home building company dedicated to fulfilling the dream of new home ownership for today's families. With a reputation for quality, value, and experience, we specialize in creating vibrant communities across Ontario, from affordable starter homes to luxury estate designs. Our commitment to distinct architectural design, customer care, and industry responsibility ensures homeowners enjoy neighborhoods that blend timeless beauty with modern living.We prioritize transparency, plain-language contracts, and ongoing support through dedicated customer care teams and after-sales service. Our partnerships with organizations like Tarion and Avid Ratings underscore our dedication to excellence, while our membership in the Ontario Home Builders Association reflects our leadership in sustainable and innovative homebuilding practices.
Services
New Home Construction
Community Development
Customer Care
After-Sales Service
Warranty Management
Design Consultation
Neighborhood Planning
Emergency Support
Sales Representation
Home Maintenance
Highlights and features
- We prioritize distinct architectural design and energy-efficient features in every home.
- Our dedicated customer care team supports homeowners before and after purchase.
- We build communities in desirable Ontario locations with natural and urban amenities.
- Our commitment to transparency includes plain-language contracts and upfront disclosures.
- We maintain industry leadership through sustainable practices and Tarion warranty compliance.
Associations and certifications
- Ontario Home Builders Association
What people say
Friendly and knowledgeable staff
Timely support during purchase
Beautiful ravine and golf course surroundings
Services
New Home Construction
We design and construct high-quality new homes across Ontario, blending architectural excellence with modern family needs. Our homes feature energy-efficient windows, spacious interiors, and community-focused layouts. From starter homes to luxury estates, we prioritize lasting value and neighborhood harmony.
Community Development
Our communities integrate natural landscapes like ravines and lakes with urban amenities for balanced living. We select locations near schools, parks, and highways to meet families' practical needs while fostering a sense of belonging through cohesive design.
Customer Care
Our dedicated team provides post-purchase support, including warranty management and home maintenance guidance. We address concerns through on-site visits and phone assistance during business hours, ensuring long-term homeowner satisfaction and Tarion compliance.
Emergency Services
We offer 24/7 emergency support for critical issues like heat loss or plumbing leaks. Homeowners can contact our emergency line for immediate assistance while following Tarion protocols to maintain warranty coverage through proper assessment procedures.
Design Consultation
Our sales teams guide buyers through home selection and customization options. From kitchen layouts to exterior finishes, we help clients personalize their homes while maintaining architectural integrity and community aesthetics.
People
Jill Monaghan
Sales Representative
Jill has assisted clients at Pine River since joining Lancaster Homes in 2015, focusing on creating exceptional new home experiences.
Leslie Colwell
Sales Representative
Leslie has supported new home buyers in Angus and Innisfil since 2012, leveraging deep local market knowledge.
Carmela D'Amico
Broker
Carmela specializes in new home sales for Niagara communities, combining market expertise with personalized client service.
Questions
What areas do Lancaster Homes serve?
We build communities in Oshawa, Niagara Falls, Angus, Simcoe Landing, Keswick, Bowmanville, Innisfil, and surrounding Ontario regions.
How does Lancaster Homes handle after-sales service?
Our dedicated Customer Care Team provides support during business hours and 24/7 emergency assistance for urgent issues.
Are Lancaster Homes covered by warranty?
All new homes include a Tarion New Home Warranty with coverage periods up to seven years for major structural elements.
Can I customize my new home?
Yes, our sales teams guide buyers through personalization options while maintaining architectural integrity and community aesthetics.
What makes Lancaster Homes communities unique?
We integrate natural landscapes with urban amenities, creating neighborhoods that balance practical needs and family-friendly living.
Reviews (5)
Dacosta Malcolm
Jul 07, 2019
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At first on possession of our new Lancaster home in Lyons creek, Chippawa we had a few communication problems with the after Sales office, but once we got to know the staff better all the deficiencies were taken care of very promptly before Tarion due dates. Now after a year when new problems arise with house settling down and exterior work being done, with one phone call or an email to Arthur (Customer Care Manager) he and his handy man Sergio gets the work done the next day or as soon as possible. We, personally are very happy with their after Sale service.
Shawn M.
Jan 31, 2019
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Customer service was awesome for us! Workmanship was comparable to Mattamy. Great job Lancaster! I am very surprised by how beautiful our new home is.
Alison Cronyn
Jun 13, 2018
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We moved into our Lancaster Home in October of 2017. As an experienced new home professional my advice is buy elsewhere. I have spoken to several of our neighbours and sadly their experience is the same. So disappointing.
Selva T.
Jan 01, 2018
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Been to sales offices of other builders, always gave me a good impression. Here the service is very bad. Asking too many documents upfront and so demanding.
Tushar Patel
Oct 03, 2017
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We recently moved into Lancaster Home. Similar to all the new homes yes.. We did have some deficiencies however all were rectified and the support was amazing. Sales to service there were people who helped through concerns and questions we had. It is built well and overall experience is great... Thanks Dan and Sergio for going above and beyomd...
