Business Details
Emergency
services
Your Trusted Partner for Home Health Care Solutions in Sudbury
Helpline Medical Alarm Medical Alarm has been dedicated to providing reliable personal emergency response systems across Northeastern Ontario for over 25 years. As part of the Northern Communication Services Group of Companies, which has delivered high-quality services for more than six decades, we combine extensive industry experience with cutting-edge technology to ensure the safety of seniors and at-risk individuals. Our certified monitoring station, recognized by The Monitoring Association (TMA) Five Diamond Certification and Underwriters Laboratories of Canada (ULC), operates 24/7 with APCO-certified dispatchers who are trained to handle emergencies efficiently. We pride ourselves on offering tailored solutions, including at-home systems, wireless systems, and GPS-enabled devices, all designed to promote independence while ensuring immediate assistance is always accessible. Our commitment to community is reflected in our practice of donating a percentage of proceeds to local charities, reinforcing our mission to make a positive impact in the regions we serve.With bilingual emergency dispatchers and seamless nationwide coverage, we ensure that every client receives personalized support and rapid response times. Our dedication to innovation and customer-centric service has earned us recognition as the Platinum winner in the Home Support Services category by the Sudbury Community for consecutive years. We prioritize transparency, offering no long-term contracts and flexible installation options to meet diverse needs. By maintaining rigorous standards in training, technology, and service delivery, we strive to be a trusted partner for families seeking peace of mind. Our teams expertise, combined with a deep understanding of the challenges faced by aging populations, positions us as a leader in the personal emergency response industry.
Services
At Home System
Wireless System
Home and On-the-Go System
GPS Watch Locator
Key Lock Box
Medical Information Pouch
Highlights and features
- We offer 24/7 professionally monitored emergency response services.
- Our dispatchers are APCO-certified for public safety communications.
- No long-term contracts or cancellation fees.
- We donate a percentage of proceeds to local charities.
- Our systems operate nationwide with cellular and GPS coverage.
Associations and certifications
- The Monitoring Association Five Diamond Certification
- APCO Certified Operators
- Underwriters Laboratories of Canada (ULC) Central Station
- CAM-X Gold Site Certified
What people say
Amazing service
Peace of mind
Exceptional staff
Saved my Mom's life
Prompt assistance
Services
At Home System
The At Home System provides 24/7 emergency monitoring for seniors or at-risk individuals connected to a landline. Professionally monitored by our certified dispatchers, it ensures immediate assistance during incidents, with features like auto fall detection and waterproof buttons. This system promotes independence while guaranteeing rapid response, offering peace of mind for families.
Wireless System
The Wireless System offers security without requiring a landline, using cellular networks for uninterrupted coverage. Designed for homes without traditional phone lines, it includes fall detection and waterproof buttons, ensuring safety indoors. Backed by a rechargeable battery, it maintains functionality during power outages, providing reliable protection across Canada.
Home and On-the-Go System
This system combines home and mobile protection, utilizing GPS and cellular networks for nationwide coverage. Ideal for active individuals, it features a lightweight pendant with fall detection and two-way voice communication. With 2-5 days of battery life and multilingual support, it ensures safety both at home and while traveling.
GPS Watch Locator
The GPS Watch Locator enables real-time tracking and geo-fencing for loved ones at risk of wandering. Compatible with cellular networks, it sends alerts via text or email when boundaries are crossed. Its SOS button initiates two-way calls, and the 15-20 hour battery supports daily use, enhancing safety for individuals with dementia.
Key Lock Box
The Key Lock Box prevents forced entry during emergencies by securely storing keys accessible to responders. Durable and weather-resistant, it attaches to doors or railings, ensuring emergency personnel can access properties quickly without damage. This add-on complements our alarm systems, offering an extra layer of security and convenience.
People
Gord
Team Lead
Gord leads Helpline Medical Alarm Medical Alarm's team with over 25 years of experience in emergency response systems, ensuring clients receive reliable, community-focused care tailored to their needs.
Andrea
Customer Service Representative
Andrea assists clients in Sudbury with system setup and support, known for her efficiency and dedication to providing seamless service experiences for families and seniors.
Questions
How does the At Home System work during a power outage?
The At Home System has a backup battery lasting 18-24 hours during outages, ensuring continued operation if the landline remains functional.
Can I use the GPS Watch Locator internationally?
The GPS Watch operates where there is Rogers cellular coverage in Canada but may not function reliably outside the country.
What happens if I accidentally press my emergency button?
Contact the dispatcher via the base station to confirm it was accidental; avoid using your landline to prevent call interruption.
Are there contracts or cancellation fees?
Helpline Medical Alarm Medical Alarm offers no long-term contracts or cancellation fees, ensuring flexible service options for all clients.
How do I charge my Home and On-the-Go device?
Charge the device daily using the provided cradle, ideally overnight, to maintain full battery life for up to 5 days of use.
Can I shower with my medical alert button?
Yes, all buttons are waterproof for use in showers or baths, addressing common fall risks in wet areas.
