Business Details
41 Years
experience
Premium Countertop Solutions in Kitchener
Established in 1985, Art's Custom Countertops has built a reputation as a trusted provider of premium countertop solutions in Kitchener-Waterloo. Our team combines over four decades of craftsmanship with a commitment to personalized service, ensuring every project reflects both client vision and industry expertise. We specialize in granite, quartz, and laminate countertops, offering tailored options for residential and commercial spaces. With a focus on quality materials and precision installation, we serve both DIY enthusiasts and trade professionals. Our family-owned business maintains a small-company atmosphere while delivering large-scale results, supported by a staff recognized for excellence through the 2022 Consumer Choice Award.From initial consultation to final installation, we prioritize transparency, durability, and aesthetic excellence. Our showroom features hundreds of styles to suit diverse budgets, backed by a 30+-year track record in natural stone and innovative surfaces. We emphasize practical benefits like heat resistance in granite and low maintenance in quartz, while maintaining competitive pricing across all product tiers. Our team's hands-on experience, including third-generation involvement, ensures continuity in craftsmanship and customer care. By balancing tradition with modern techniques, we deliver countertops that enhance functionality and property value for kitchens, bathrooms, and custom projects.
Services
Granite Countertops
Quartz Countertops
Laminate Countertops
Sink Installation
Commercial Countertops
DIY Supply
Countertop Repair
Custom Fabrication
Showroom Consultation
Trade Solutions
Details
- Year established: 1985
Highlights and features
- 40+ years of specialized countertop expertise since 1985
- Family-owned business maintaining personalized service approach
- Custom solutions across all budget tiers from laminate to luxury stone
- Professional installation or DIY supply options available
- Extensive showroom with hundreds of material selections
Associations and certifications
- Consumer Choice Award 2022
Services
Granite Countertops
Natural granite countertops offer unique veining patterns and exceptional heat resistance. Each slab is quarried and fabricated to maintain durability while providing timeless aesthetic appeal. Our team ensures proper sealing and maintenance guidance for long-term performance in kitchen and bathroom applications.
Quartz Countertops
Non-porous quartz surfaces combine 90% natural quartz with resins for superior stain resistance and low maintenance. Our installers optimize material placement to minimize seams while maintaining structural integrity for countertops and vanity applications.
Laminate Countertops
Cost-effective laminate countertops feature advanced designs that mimic natural stone at a fraction of the cost. We use premium adhesives and edgebanding techniques to ensure durability while offering easy-to-clean surfaces for modern kitchens.
Sink Installation
Professional installation of stainless steel and granite composite sinks ensures watertight seals and proper support. Our technicians accommodate undermount, overmount, and custom configurations while maintaining countertop integrity during cutout processes.
Custom Fabrication
From fireplace surrounds to specialty bars, our fabrication team creates custom countertop solutions using advanced templating and CNC machining. We maintain tight tolerances for seamless integration in both residential and commercial spaces.
People
Arthur Schnell
Founder
German-trained craftsman who established the company in 1985. Pioneered the transition from general woodworking to specialized countertop production. Continues advisory role while mentoring next-generation leadership.
David Schnell
Owner
Co-owner with 35+ years industry experience. Oversees operations and shop production. Maintains hands-on involvement in fabrication while managing business development and strategic planning initiatives.
Beth Schnell
Co-owner
Business strategist instrumental in facility expansions. Manages financial operations and long-term planning. Brings architectural vision to showroom design and customer experience enhancements through her leadership.
Nicole
Customer Service
Countertop specialist with design expertise since 2025. Handles client consultations and order coordination. Provides personalized guidance on material selection while maintaining exceptional service standards for residential clients.
Stephen Schnell
Shop Manager
Third-generation team member responsible for production workflow. Operates advanced fabrication equipment while training apprentices. Ensures precision cutting and quality control for all countertop installations.
Questions
What countertop materials do you offer?
We provide granite, quartz, and laminate countertops with various edge profiles and sink options. Our showroom displays hundreds of color and pattern choices for all material types.
Do you install countertops or just supply materials?
We offer full installation services and DIY supply options. Our team handles professional-grade installations while providing competitive pricing for self-installation projects.
How do quartz and granite countertops compare?
Granite offers unique natural patterns but requires annual sealing. Quartz provides consistent patterns with no maintenance needs. Both materials offer excellent durability with different care requirements.
What areas do you serve?
We primarily serve Kitchener, Waterloo, and Cambridge. Our service area includes both residential neighborhoods and commercial developments throughout the region.
Can I see samples before deciding?
Our showroom features full-size material displays and sample books. We recommend visiting to experience textures and colors in person before making final selections.
What is your consultation process?
We offer free consultations with material experts. Bring design ideas or samples to discuss options, receive personalized recommendations, and obtain accurate project estimates during your appointment.
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Reviews (4)
Adam Lapensee
Sep 11, 2021
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Honestly I've been getting my counter tops from this company and a lot of other ones over the years. but I have to say Art's custom countertops hands down is my favorite business to deal with, and I always get what I ask for at fair prices... I now just avoid all other companies due to lack of quality and customer experience.. Art's are family owned and operated happy helpful staff. I highly recommend.
Steve H.
Dec 19, 2020
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Ordered a countertop from them. Had the plumber on site and ready to go for the install. Countertop wasn't even close to fitting the cabinets. When I called they were like Oh yeah we new they wouldn't fit but let you have it anyways.. Out the money to get the plumber back a second time plus the added cost of renting a U-Haul a second time.
Cindy just didn't care. Will never use again.
Cindy just didn't care. Will never use again.
Lisa Dreher
Aug 08, 2020
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We just had a countertop installed today and we are very happy with the result. The installer arrived on time and did an excellent job. The price was more than reasonable and exactly as quoted. Thanks for the excellent service! Mind the missing backsplash... it's a work in progress!
Fraser Soper
Nov 09, 2019
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I hired Art's Custom Countertops recently after I installed a new dishwasher. The installer said the dishwasher drain was installed too high by the plumber I hired but nonetheless proceeded to force the dishwasher in place in a rough way breaking the drain hose and causing water to spill on floor. I was able to get a partial credit from the plumbing company but Art's refused to take any responsibility in the matter or offer a partial credit for their part of the damages. I am still on the hook for a couple hundred bucks. Having stood there when it happened I really feel they were partially responsible
