Business Details
Your Trusted Pool & Hot Tub Experts in Niagara Falls
Kandu Pools was founded by Fred Sacco, who remains actively involved in daily operations alongside Butch Sacco and other family members. Our family-owned business specializes in selling and installing high-quality in-ground pools and hot tubs across the Niagara Region, including Niagara Falls, St. Catharines, and Welland. We partner with trusted manufacturers like Pondex for pools and MAAX Spas for hot tubs to ensure durable, premium products. Our comprehensive services include pool openings, closings, pressure testing, leak repairs, diving services, and weekly maintenance. We also supply equipment parts and chemicals for all pool brands, serving both our installations and existing pools from other companies.With decades of combined experience, we prioritize customer satisfaction through personalized service and technical expertise. Our teams deep local knowledge ensures tailored solutions for Niagaras unique climate and property needs. We demonstrate expertise through specialized services like fiberglass pool installations and partnerships with industry leaders such as S.R.Smith and Coverstar Canada. Our authoritativeness is reinforced by long-standing relationships with suppliers and a commitment to safety, energy efficiency, and customer education. Trust our licensed professionals to deliver reliable, transparent service with no hidden fees, backed by a focus on community and family values.
Services
Pool Installation
Hot Tub Sales
Pool Maintenance
Leak Repair
Chemical Supply
Highlights and features
- We are a family-owned business with decades of combined industry experience.
- We partner with trusted brands like Pondex and MAAX Spas for premium products.
- We offer comprehensive services including installation, maintenance, and repairs.
- Our team provides localized expertise tailored to Niagaras climate and properties.
- We supply equipment parts and chemicals for all pool manufacturers.
Services
Pool Installation
We specialize in installing high-quality in-ground pools from trusted brands like Pondex. Our process includes customized design, excavation, and expert installation to match your backyards unique layout. With options for fiberglass pools and partnerships with industry leaders, we ensure durability and aesthetic appeal tailored to your lifestyle.
Hot Tub Sales
We offer a wide selection of hot tubs from premium brands including MAAX Spas and Vita Spas. Our experts help you choose the perfect model based on size, features, and energy efficiency. We handle delivery, installation, and ongoing maintenance to ensure lasting relaxation and performance for residential and commercial use.
Pool Maintenance
Our weekly pool maintenance service includes cleaning, vacuuming, chemical balancing, and equipment checks. Designed to keep your pool in optimal condition, this service saves time while ensuring water clarity and system functionality. We cater to both residential and commercial clients across the Niagara Region.
Leak Repair
We provide expert leak detection and repair services for pools and hot tubs. Using advanced techniques, we identify and fix leaks promptly to prevent water loss and structural damage. Our technicians service both pools weve installed and those from other companies, ensuring long-term reliability.
Chemical Supply
We supply a full range of pool chemicals and sanitization products from trusted brands. Our inventory includes chlorine, pH balancers, algaecides, and winterizing kits. We offer personalized guidance to maintain water quality and safety, supporting both seasonal and year-round pool owners.
Questions
What areas do you serve?
We serve Niagara Falls, St. Catharines, Welland, and surrounding areas in the Niagara Region for pool and hot tub installations and services.
Do you offer hot tub financing options?
Yes, we provide financing options for hot tub purchases. Contact us for details on current promotions and payment plans.
What pool brands do you carry?
We specialize in Pondex in-ground pools and partner with brands like Linerwerx and Coverstar Canada for liners and safety covers.
Can you service pools installed by other companies?
Yes, we service and repair pools from all manufacturers, including seasonal openings, closings, and leak detection.
What are your business hours?
We’re open Monday to Friday 9 AM–5 PM, Thursday until 6 PM, Saturday 9 AM–4 PM, and Sunday 9 AM–3 PM.
Reviews (6)
Kirk Thomas
Jul 01, 2021
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Great Company, Great Friendly Service, went above and beyond for me and then some when purchasing, delivering, teaching me, and setting up my new spa. Thank You Sandra, and the whole staff at Kandu Pools!!
Sunshine T.
Jan 22, 2021
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My wife and I bought our swim spa from Kandu pools about two years ago. The overall experience was absolutely fantastic. Every step of the process was handled wonderfully with very pleasant and knowledgeable staff. We had some minor issues with the unit, but Sandra (she is a delightful person) and the team made sure it was repaired with minimal effort from us. We would highly recommend that you take the time to talk with them regarding your pool/spa needs. You will not be disappointed.
Evan Rotella
Jan 01, 2021
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We got our pool 4 years ago. Best investment we have made. The Kandu staff that installed the pool, the folks in the store, and the guys who do the opening and closing are amazing. I have and will continue to recommend Kandu Pools to all my friends and family!!
Lisa Montgomery
Dec 15, 2020
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We have had many great experiences with Kandu and the team for years now. Helped us move our hot tub even when relocated houses. So kind to our daughter even when installing our pool and patiently answered alllll of our questions along the way during the pool installation. The staff in the store have always been so kind and helpful when we get our chemicals restocked and water tested. Great family business. #supportlocal
Anna MacKenzie
Dec 14, 2020
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Kandu arrived today to pick up my hot tub. The entire team was fantastic, acting quickly and with professionalism. They arrived on time and prepared for the task at hand. Before I knew it, they were done! For the 6 years that I had my hot tub, the Kandu team was always helpful, friendly and were always able to answer my questions. I would absolutely recommend them!! Very impressed.
Fionnuala MacLean
Dec 04, 2020
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Sandra and the whole team at Kandu Pools have been fabulous right from the get-go! We were lucky enough to secure a hot-tub this year when they were as rare as hens teeth but had to store it until our backyard was ready. This was no problem for Kandu, they housed our tub in their showroom for around four weeks and used that time to showcase its style and beauty to other customers. When delivery time came the guys showed up on time and left us without any mess or fuss. I highly recommend Kandu and especially Sandra. She is truly a star in Customer Service!
