Business Details
16 Years
experience
Your Trusted Flooring Experts in Newmarket, Ontario
Founded in 2010, Floors Direct North has established itself as a trusted local flooring expert in Newmarket, Ontario. Our team combines the reliability of major brands with personalized service tailored to residential and cottage flooring needs. With over 15 years of collective experience, we specialize in hardwood, engineered hardwood, laminate, luxury vinyl, and carpet installations, alongside custom staircase design and repair services. Our commitment to quality extends to our partnerships with industry-leading suppliers like Mohawk and Shaw Flooring, ensuring durable, sustainable options such as PVC-free luxury vinyl. We prioritize customer satisfaction through free in-home consultations, precise measurements, and end-to-end project support, from initial design to warranty-backed installation.Recognized by the Newmarket community for our stress-free approach, we offer flexible shopping options including a 10,000 sq ft showroom and online store. Our team's expertise in navigating insurance claims and restoration projects further demonstrates our dedication to resolving complex flooring challenges efficiently. By maintaining transparent communication and employing certified installers with decades of combined experience, we ensure every project meets exacting standards while respecting budgets and timelines.
Services
Hardwood Flooring
Engineered Hardwood
Luxury Vinyl Plank
Carpet Installation
Custom Staircases
Floor Repairs
Laminate Flooring
Ceramic Tile
Shop-At-Home Service
Insurance Claims
Details
- Year established: 2010
Highlights and features
- We offer 15+ years of combined experience in residential and cottage flooring solutions.
- Our team provides free in-home consultations with precise measurements and product guidance.
- We guarantee one-year installation warranties on all professional flooring services.
- Our showroom features 40+ years of industry-leading brands like Mohawk and Shaw Flooring.
- We specialize in stress-free insurance claim navigation and restoration project management.
What people say
Professional team
Flawless installation
Excellent communication
Stress-free experience
Outstanding customer service
Services
Hardwood Flooring
Hardwood flooring combines timeless beauty with durable performance for residential and cottage applications. Our inventory includes solid and engineered options in various species, finishes, and widths. Professional installation ensures proper acclimatization and long-term stability.
Engineered Hardwood
Engineered hardwood offers enhanced moisture resistance and dimensional stability compared to solid wood. We provide premium options suitable for basements, cottages, and high-traffic areas with expert installation guidance.
Luxury Vinyl Plank
Luxury vinyl plank combines realistic wood aesthetics with 100% waterproof construction. Our Mohawk PureTech collection features renewable materials and easy-click installation systems for kitchens, bathrooms, and commercial spaces.
Custom Staircases
Custom staircases transform functional elements into architectural focal points. Our designers create bespoke solutions using premium materials, including curved wood, wrought iron, and modern minimalist designs with precise manufacturing standards.
Floor Repairs
We specialize in repairing buckled floors, squeaky boards, seam separations, and water-damaged sections. Our technicians provide on-site assessments, same-day repairs when possible, and use matching materials from customer reserves or our inventory.
People
Ben
Owner
Ben brings 15+ years of flooring expertise, specializing in custom design solutions and project management. Known for personalized client consultations and attention to detail in luxury installations.
Jeannie
Sales Consultant
Jeannie offers 12 years of product knowledge and customer service experience, guiding clients through material selections and budget-friendly options while maintaining showroom operations.
Elena
Insurance Specialist
Elena manages insurance claims with 8 years of experience coordinating between clients, restoration companies, and insurers to ensure seamless flooring replacements and documentation compliance.
Mohammad
Flooring Associate
Mohammad provides bilingual customer support and technical guidance, with 6 years of experience in product demonstrations and after-sales service coordination for residential clients.
Martin
Project Coordinator
Martin oversees installation logistics with 10 years of field experience, ensuring timely deliveries, crew management, and quality control for both small repairs and large-scale renovations.
Questions
What types of flooring do you specialize in?
We offer hardwood, engineered hardwood, luxury vinyl plank, laminate, carpet, and ceramic tile with both residential and commercial applications.
Do you provide installation services?
Yes, we include professional installation with all major flooring purchases, featuring warranty protection and furniture-moving assistance.
Can you help with insurance-related flooring damage?
Our dedicated insurance division coordinates with restoration companies and adjusters to handle water damage, fire damage, and other flooring replacements.
Do you offer in-home consultations?
We provide free shop-at-home services with flooring samples and personalized recommendations for your specific space and decor.
What areas do you service?
We serve Newmarket, York Region, and the Greater Toronto Area with both showroom and on-site service options.
How long have you been in business?
Founded in 2010, we've provided flooring solutions to local homeowners and businesses for over 14 years.
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