Business Details
21 Years
experience
Emergency
services
Expert Heat Pump Installation & Maintenance in Victoria
Coastal Heat Pumps has been specializing in heat pump installation, maintenance, and repair for 20 years, serving residential and commercial clients from Greater Victoria to Ladysmith. Founded in 2005 by Joanne and Don Gulevich, the company prioritizes energy-efficient solutions, offering expert installations backed by up to a 12-year warranty. Our certified technicians provide annual maintenance services, including a 21-point inspection starting at $189, ensuring optimal system performance.We are committed to community support, sustainability, and customer satisfaction, reflected in our numerous awards and partnerships with organizations like the Better Business Bureau and Samsung HVAC Preferred Plus Dealer. Our Comfort Guarantee ensures we address every client's needs until they are fully satisfied.
Services
Heat Pump Installation
Heat Pump Maintenance
Heat Pump Repairs
Air Quality Solutions
Emergency Services
Details
- Year established: 2005
Highlights and features
- 20 years of specialized experience in heat pump systems.
- Certified technicians ensure high-quality installations and repairs.
- Comfort Guarantee prioritizes customer satisfaction.
- Up to 12-year warranties on equipment and labor.
- Active community involvement and sustainability initiatives.
Associations and certifications
- Better Business Bureau
- Samsung HVAC Preferred Plus Dealer
- Canadian Federation of Independent Business (CFIB)
- Greater Victoria Chamber of Commerce
- Westshore Chamber of Commerce
- Saanich Peninsula Chamber of Commerce
- Victoria Residential Builders Association
What people say
Excellent work
Professional technicians
Prompt and efficient
Great service
Highly recommend
Services
Heat Pump Installation
Coastal Heat Pumps offers expert heat pump installations tailored to residential and commercial needs. Our certified technicians ensure precise sizing and setup for optimal efficiency. Clients benefit from energy savings, reduced greenhouse gas emissions, and access to manufacturer and government rebates.
Heat Pump Maintenance
Our annual maintenance service includes a 21-point inspection to keep systems running efficiently. Regular servicing prevents costly repairs, extends equipment lifespan, and maintains warranty validity. Clients receive customized maintenance plans and optional add-ons like gas fireplace checks.
Heat Pump Repairs
We provide 24/7 emergency and routine heat pump repairs for all models. Our technicians prioritize diagnostics to identify issues like refrigerant leaks or thermostat malfunctions. Repairs are performed with genuine parts and backed by our commitment to avoid unnecessary replacements.
Air Quality Solutions
Coastal Heat Pumps enhances indoor air quality through solutions like heat recovery ventilators (HRVs) and filter replacements. We address humidity control and purification, ensuring healthier environments. Services include installation, maintenance, and filter delivery for residential clients.
Emergency Services
Our 24/7 emergency service addresses urgent heat pump failures with rapid technician dispatch. Emergency repairs cover parts and labor at time-and-a-half rates. Clients receive priority support to restore comfort during critical situations like extreme weather.
People
Don Gulevich
Founder
Don Gulevich co-founded Coastal Heat Pumps in 2005, bringing over two decades of HVAC expertise. He prioritizes customer satisfaction and community engagement, leading the company to multiple awards for service excellence and sustainability.
Joanne Gulevich
Co-Owner
Joanne Gulevich co-founded Coastal Heat Pumps, focusing on operational excellence and client relations. Her leadership has driven the company's growth while maintaining a family-oriented, customer-first approach since its inception.
Questions
What services does Coastal Heat Pumps offer?
We specialize in heat pump installation, maintenance, and repairs for residential and commercial properties.
Do you provide emergency services?
Yes, we offer 24/7 emergency heat pump repairs to ensure your comfort.
Are financing options available?
Yes, we offer financing through FinanceIt with no obligation and on-approved credit.
What areas do you serve?
We serve from Greater Victoria to Ladysmith and surrounding areas.
Do you offer maintenance packages?
Yes, our annual maintenance includes a 21-point inspection starting at $189.
What warranties do you provide?
Our equipment is covered under warranties up to 12 years, including parts and labor.
Videos
Reviews (6)
Nadia Munro
Jan 23, 2022
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I was impressed with this company from start to finish! Has a technician in to do an annual inspection on the heat pump system. They responded to email promptly, set up an appointment and really clearly outlined not only the process but the covid protocol etc. Jake (the tech) was on time, extremely polite and very thorough. At the end, they provide an online invoice and a review/assessment of your systems. I would highly recommend and will use them again annually going forward.
Sandy Kirk
Jan 12, 2022
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The technician, Mitch, arrived promptly and diagnosed the issues very quickly, proceeding to de-ice the heat pump and change the defrost settings to correct the problem. He answered all our questions very thoroughly and we were very impressed by his knowledge and expertise. All in all a excellent experience and we will certainly be relying on Coastal for all our future servicing needs and also the possible up-grading of our heating system. We would especially like to thank Mitch for his expertise, efficiency and friendly and courteous demeanour.
Mitch Bentley
Jan 11, 2022
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Positive:Professionalism,Punctuality,Responsiveness
The technician Chris was very professional, knowledgable, and a cuntomer service champion. He explained the entire maintenance process and answered many questions I had on the operation of the system. I highly recommend Coatal Heat Pumps
Service:Ductless heating and AC services
The technician Chris was very professional, knowledgable, and a cuntomer service champion. He explained the entire maintenance process and answered many questions I had on the operation of the system. I highly recommend Coatal Heat Pumps
Service:Ductless heating and AC services
David Conway
Dec 28, 2021
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Positive:Professionalism,Responsiveness
Staff at Coastal Heat Pumps went out of their way to work with us to design the best placement for our heat pump. They have offered good support afterwards with maintenance and assisting with applying for government rebates.
Services:Heating system installation,Heating maintenance
Staff at Coastal Heat Pumps went out of their way to work with us to design the best placement for our heat pump. They have offered good support afterwards with maintenance and assisting with applying for government rebates.
Services:Heating system installation,Heating maintenance
Hampshire Smith
Dec 12, 2021
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We just had installed a 36K BTU, 4-Port, FJM Multi-Zone Heat Pump - Samsung JXH36J4T with 3 Heads in our 100 year old house with base board. The heat from the head units is so comfortable and feels different from forced air furnaces. Anyway I digress, the install service from Coastal Heat Pumps was without fault. Initially I was concerned about the external lines and cladding and how the would affect the aesthetic of the old house, but they are for the most part hidden on the side of the house. The finish of the installers reflects an experienced and professional touch and we are very happy with
Carol Sawyer
Dec 01, 2021
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Positive:Professionalism,Responsiveness
Coastal Heat Pumps responded within a day. I was kept informed and the repair was completed even though it was dark out. The technician was very thorough. Everything was explained to me. I would not hesitate to recommend Coastal Heat Pumps.
Service:Heating system repair
Coastal Heat Pumps responded within a day. I was kept informed and the repair was completed even though it was dark out. The technician was very thorough. Everything was explained to me. I would not hesitate to recommend Coastal Heat Pumps.
Service:Heating system repair
