Aqua Drain

Business Details

22 Years

experience

Emergency

services

Your Trusted Ottawa Plumbing Experts

Aqua Drain has been serving Ottawa's plumbing, sewer, and drain needs with integrity and dependability since 2004. As a locally owned and operated family-run business, we bring over 50 years of combined industry experience to every project, operating with a fleet of 47 trucks and employing 50 dedicated professionals. Our commitment to excellence is reflected in our 24/7 emergency services, advanced technology solutions like CIPP pipe lining and hydro excavation, and comprehensive service offerings spanning residential, commercial, and municipal clients.

We prioritize effective communication, honest business practices, and meticulous workmanship, ensuring every project meets strict timelines and budgets while maintaining full compliance with WSIB and industry regulations. Our growth from a single van operation to a leading regional provider demonstrates our dedication to continuous improvement and customer satisfaction.

Services

Plumbing Repairs Sewer Line Installation Drain Cleaning Water Heater Installation Septic Tank Pumping Hydro Excavation Pipe Lining Emergency Plumbing Plumbing Inspections Clogged Drain Services

Details

Year established: 2004

Highlights and features

50+ years combined experience in Ottawa plumbing industry
24/7 emergency services available year-round
Free estimates with transparent pricing
Customer satisfaction guarantee on all work
Advanced technology including CIPP lining and hydro excavation

What people say

Knowledgeable and professional Prompt solutions Extremely polite Reasonable prices Excellent service

Website

Update Listing

Services

Plumbing Repairs

Our certified technicians handle all residential and commercial plumbing repairs, from leaky fixtures to complex pipe systems. Using advanced diagnostic tools, we identify issues quickly and implement lasting solutions while minimizing property disruption. Customers appreciate our transparent pricing and 24/7 availability for urgent repairs.

Sewer Line Installation

We specialize in complete sewer line installations and replacements following National Plumbing Code standards. Our team ensures proper grading and frost protection during installations, using trenchless technology where possible to reduce landscaping damage while extending system longevity.

Drain Cleaning

From routine maintenance to emergency blockages, our high-pressure jetting and camera inspection systems clear drains efficiently. We identify root causes like tree intrusion or buildup, providing both immediate solutions and preventative recommendations to maintain optimal flow.

Water Heater Installation

Our experts install and service all water heater types, ensuring proper sizing and efficiency for residential and commercial needs. We follow strict safety protocols during installations and provide maintenance tips to maximize equipment lifespan while maintaining warranty validity.

Hydro Excavation

Using pressurized water and vacuum systems, we safely expose underground utilities and pipelines without damaging existing infrastructure. This environmentally friendly method is ideal for precise excavation in sensitive areas while maintaining worksite safety.

People

Yanick Brule

President and CEO

With over 50 years of family experience in plumbing, Yanick founded Aqua Drain in 2004. He oversees daily operations and community partnerships, maintaining hands-on involvement in service quality and customer satisfaction across Ottawa.

Matt Leveille

General Manager

As General Manager, Matt ensures operational excellence across Aqua Drain's 47-vehicle fleet. With extensive field experience, he coordinates emergency response teams and maintains quality control for all service technicians.

Keith Rose

Sales Manager

Keith manages client relations and service consultations, bringing 15 years of plumbing industry expertise to help customers select appropriate solutions for residential and commercial plumbing needs.

Pauline White

Accounting / Admin

Handling financial operations and customer communications, Pauline ensures smooth administrative functions while maintaining Aqua Drain's commitment to transparent billing and service documentation.

Mark Rodgers

Engineer

As lead engineer, Mark supervises technical implementations of complex projects including CIPP lining and hydro excavation, ensuring all work meets current Ontario Plumbing Code requirements and engineering standards.

Questions

What plumbing services does Aqua Drain offer in Ottawa?

We provide full-service plumbing solutions including repairs, installations, sewer line work, drain cleaning, water heater services, and 24/7 emergency plumbing assistance across Ottawa and surrounding areas.

Are Aqua Drain plumbers available for emergencies?

Yes, our certified technicians are available 24 hours a day, 7 days a week for urgent plumbing issues like burst pipes, sewer backups, and water heater failures.

How often should I schedule plumbing maintenance?

We recommend annual plumbing inspections and sewer line cleanings to prevent emergencies and extend system lifespan, with more frequent service for older properties.

What makes Aqua Drain different from other Ottawa plumbers?

With 50+ years combined experience, 47 service trucks, and advanced technologies like CIPP lining, we combine rapid response times with innovative solutions for residential and commercial clients.

Do you service both residential and commercial properties?

Yes, we handle projects of all sizes from home renovations to municipal infrastructure, offering tailored solutions for diverse plumbing needs across Ottawa.

What payment methods does Aqua Drain accept?

We accept major credit cards, debit payments, and offer flexible payment options for larger projects - please contact our office for specific billing arrangements.

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Reviews (7)

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Paddy Bowen

Jul 15, 2021 Report

Technician Paul came to assess my wonky sump pump. He recommended replacing it and immediately was able to do so. While at the house he kindly did a quick fix on a sticky shower faucet too. Some weeks later the new sump pump was backing up again and Paul, and Matt, came out and spent a good amount of time figuring out the issue (a manufacturers problem with the float). Matt himself went to buy a new float and they installed it, without charge. That's a level of service you don't often find and as a result I highly recommend Aquadrain. They were professional, fairly priced and above all responded

D. Larocque

Apr 10, 2021 Report

5 Stars isn't enough to describe this company. I was very impressed Andr came to fix the issue that i had,he was very professional,polite, he did a great job. The best part was that he cleaned is mess. I highly recommend them. A+ Super compagnie il sont trs professionnel, je les recommande fortement,5 toile n'est pas assez. Merci pour votre service. Denise

Tara Beseau

Feb 02, 2021 Report

Great Company.
Plumber was polite, professional and very knowledgeable. He was able to correct the problem quickly and efficiently. If I have any other plumbing issues I will use these guys again. Thank you!

Gregg Thompson

Jan 06, 2021 Report

I had a technician come out on what he called a First Response through the city, I think the technicians name was Renee he was extremely polite, professional, inquisitive, he found the issue and took care of it. He spoke highly of his colleagues if i ever had another issue and left me his business card for Aqua Drain. Definitely would recommend them again.

Rod Macdonell

Dec 07, 2020 Report

Aqua Drain's two workers arrived promptly, executed rapidly, showed courtesy and proficiency which was most appreciated. The task was to clean our root blockages which had set in over the last four years, which they did. I was able to observe their work by way of their CCTV camera.
Services:Drain unblocking,Sewer repair

Charles Rochette

Nov 03, 2020 Report

Called them as I was having issue with the upstairs toilet not flushing properly. Called and they were there within a few hours. Very professional, removed boots at the door, had a clean rag to put there tools, had masks and cloves, I assume that's for the covid stuff. They had everything with them. Ran a cameras though the pipes, went on the roof to check the venting. They determined it was the toilet. Well, they had one in their truck that I actually liked. Replaced it and everything seems to be good now. Would recommend for sure. Very organised team.

Michael Adams

Sep 21, 2020 Report

I recently used Aqua Drain for a blocked main drain pipe. I live in an almost 70+ year old home, that I have over time learned really received minimal general maintenance prior to our occupancy. Needless to say the pipe was challenging, there were multiple layers of thick root build ups and blockage available for the guys to eliminate. Scott and Chris were punctual, polite, professional, effective, and positive throughout the duration of the clearing process. I am so grateful and relieved. Thank you Scott and Chris for your hard work in these hard times!