Business Details
35 Years
experience
Emergency
services
Trusted Plumbing Services in Sarnia, ON
Custom Plumbing is a family-owned and operated business that has proudly served the Sarnia area since 1991. Now in its second generation of ownership, we prioritize efficient and friendly service while continuously seeking ways to improve our operations. Our focus is on delivering value to customers through high-quality service with integrity and fair pricing. We understand that plumbing issues can be unexpected and frustrating, and we strive to make the process easier from the initial call to job completion. Our team is committed to providing an excellent customer experience for residential, commercial, and industrial clients. We also emphasize strong relationships with our employees, encouraging open communication and valuing their contributions to our success.Our licensed and insured professionals specialize in plumbing, heating, and natural gas piping services, offering 24/7 emergency support. From small repairs like clogged drains to large-scale bathroom remodeling, we work closely with clients to meet their exact specifications. Our dedication to quality extends to advanced diagnostic tools, including in-pipe video inspections, and specialized services such as hydro jetting and sewer line repairs. For over three decades, we have built lasting relationships in Sarnia and surrounding areas, ensuring every job is done right the first time.
Services
Clogged Drains
Drain Cleaning
Hydro Jetting
Sewer System Backup
Video Camera Inspection
Water Line Repairs
Water Line Replacements
General Plumbing Repairs
Frozen Pipes
System Maintenance
Details
- Year established: 1991
Highlights and features
- We offer 24/7 emergency plumbing services for urgent needs.
- Our team is licensed, insured, and bonded for your protection.
- Family-owned since 1991, with deep roots in the Sarnia community.
- We guarantee quality workmanship and transparent pricing.
- Specialized in advanced diagnostics, including in-pipe video inspections.
What people say
Promptly showed up same day
Expertise in repair
Reasonable prices
Professional work
Excellent customer service
Services
Clogged Drains
Our team resolves clogged drains using advanced techniques like hydro jetting to remove buildup and restore proper flow. We address both minor blockages and severe obstructions in residential and commercial properties. With prompt service and preventative advice, we help minimize future drain issues.
Hydro Jetting
Hydro jetting employs high-pressure water streams to clear stubborn clogs and clean pipe interiors. This method effectively removes grease, debris, and tree roots from sewer lines. Its ideal for maintaining optimal drainage in both residential and commercial plumbing systems.
Sewer System Backup
We diagnose and resolve sewer system backups caused by blockages, cracks, or tree root intrusion. Our services include sewer line inspection, repair, and replacement to prevent property damage. Emergency response ensures quick resolution of hazardous backups.
Video Camera Inspection
Using in-pipe video cameras, we accurately identify issues like leaks, cracks, or blockages without destructive digging. This non-invasive method allows precise diagnosis and targeted repairs, saving time and costs for homeowners and businesses.
Water Line Repairs
We repair damaged water lines caused by freezing, corrosion, or physical damage. Our team assesses the issue and uses durable materials to restore reliable water supply systems. Emergency services address sudden leaks or breaks promptly.
People
Matt Melo
2nd Generation Owner
Matt Melo leads Custom Plumbing, continuing his family's legacy of quality service in Sarnia since 1991. He focuses on customer satisfaction, employee relations, and community engagement.
Questions
Do you offer 24/7 emergency plumbing services?
Yes, we provide 24/7 emergency plumbing services for urgent issues like burst pipes or sewer backups.
What areas do you serve?
We primarily serve Sarnia and surrounding areas, including residential, commercial, and industrial locations.
Are your plumbers licensed and insured?
Yes, all our plumbers are licensed, bonded, and insured for your safety and protection.
What specialized services do you offer?
We specialize in hydro jetting, in-pipe video inspections, sewer line repairs, and bathroom remodeling projects.
Do you provide free estimates?
Yes, we offer complimentary plumbing inspections and estimates for all services.
Can you handle both residential and commercial jobs?
Yes, we serve residential, commercial, and industrial clients with tailored plumbing solutions.
Reviews (6)
Linda Gabriele
Jan 29, 2022
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Positive:Quality,Responsiveness
When experiencing a plugged sewer pipe we had a hard time finding an available plumber. Custom Plumbing was availability and promptly showed up on the same day at the time they indicated. Very happy with the service provided and the expertise in the repair. Kudos to our responding plumber.
Service:Pipe repair
When experiencing a plugged sewer pipe we had a hard time finding an available plumber. Custom Plumbing was availability and promptly showed up on the same day at the time they indicated. Very happy with the service provided and the expertise in the repair. Kudos to our responding plumber.
Service:Pipe repair
Colette Dufour
Nov 01, 2021
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I tried to get a hold of another recommended company 2x this summer, but got no return call. My mom's friend then recommended Custom with rave reviews. I called Custom and Chad and Shannon came in 3 days and were polite, friendly, explanatory and efficient. This seems to be a well run company that will help you breathe easy. We are grateful for the excellent service and wish we'd tried them first instead of living with the problems longer than needed!
Tiffany Gilmore
Oct 20, 2021
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Very unprofessional and seems like scamming company... No idea how anyone gave more than 2 star review but from an HONEST standpoint from someone who has dealt with them they basically want too much money for unprofessional work. Don't use this company unless you want to be scammed with mediocre work done they will try taking advantage of you, especially if you live in north end so beware!
Dawn Bradley
Jul 24, 2021
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They came out to diagnose a water pressure issue and didn't bring a pressure gauge with them. They billed me for that visit, and planned to bill me again when they returned with the gauge. I asked them not to return and now am being strongarmed into paying an invoice for work they didn't do.
Carrie Caldwell
Mar 28, 2021
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Positive:Professionalism,Punctuality,Quality,Responsiveness,Value
Thanks Shannon and Chad at #CustomPlumbing in Sarnia. They did a great job of sleuthing a problem to remove an old dishwasher and install a newer dishwasher. AND they are pretty funny too ! Thanks Matt for all the follow up and the quick response to fit my job in.
Thanks Shannon and Chad at #CustomPlumbing in Sarnia. They did a great job of sleuthing a problem to remove an old dishwasher and install a newer dishwasher. AND they are pretty funny too ! Thanks Matt for all the follow up and the quick response to fit my job in.
Kat Burns
Jan 28, 2021
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I called they said $100.00 a hr for a plummer. Two show up. He never said he was sending two. Next they didn't measure the pipe correctly , so they had to take it out and recut the PVC pipes, to make it fit. $$ . Oo and the best part they broke my shower drain that wasn't leaking , more money. I would not recommend this company . Even tho they broke it and didn't make the right cuts cost me$100' s extra.. I go pay he doesn't have my bill ready. I ask how much . He said $675 for labor and about $60 in parts.. come back at 12 pm , ill have the bill ready.. I show up at 12.. still no bill ready. They
