Business Details
38 Years
experience
Your Trusted Appliance Partner in Sarnia
North End Appliance was founded in 1988 on the principles of family values and exceptional customer service. With over 35 years of experience, we specialize in providing top-name brand appliances, expert installation, and comprehensive after-sales service. Our team prioritizes personalized assistance, ensuring customers find solutions tailored to their needs and budgets. As a cornerstone of the Sarnia/Lambton County community, we support over 50 local charities and minor sports teams, reflecting our commitment to fostering community growth.Our services include free local delivery in designated areas, professional installation by qualified technicians, and a dedicated service department for ongoing maintenance and repairs. We pride ourselves on combining competitive pricing with a customer-first approach, ensuring satisfaction from selection to long-term use.
Services
Appliance Sales
Installation Services
Delivery
Service Department
Pre-Order Appliances
Details
- Year established: 1988
Highlights and features
- We have over 35 years of experience in appliance sales and service.
- Our in-house service department provides qualified installation and repairs.
- Free delivery available in Sarnia, Bright's Grove, Petrolia, and Corunna.
- We support over 50 local charities and community initiatives.
- Our team offers personalized guidance to match your budget and needs.
Services
Appliance Sales
We offer a wide selection of top-name brand appliances, including refrigerators, washers, dryers, and cooking equipment. Our inventory features energy-efficient models from trusted manufacturers like Whirlpool, Maytag, and KitchenAid. Customers receive expert guidance to ensure they select products that meet their household needs and budget.
Installation Services
Our qualified technicians provide installation services for all purchased appliances, including gas and water connections. We ensure safe, efficient setup to maximize product performance and longevity. This service is available for both in-store purchases and select third-party acquisitions.
Delivery
Free delivery is available for qualifying purchases in Sarnia, Bright's Grove, Petrolia, and Corunna. Our bonded delivery team handles appliances with care to minimize inconvenience. Old appliance removal is also available upon request.
Service Department
Our in-house service department offers repair and maintenance for appliances, prioritizing customer-owned units. Technicians receive annual training from suppliers to ensure expertise across brands. Services include diagnostics, part replacements, and performance optimization.
Pre-Order Appliances
Customers can pre-order upcoming appliance models through our website or store. This service provides early access to new releases, including specialty items like undercounter refrigerators and smart laundry systems. Availability details are confirmed at the time of order.
People
Ronan O'Donnell
Co-Owner
Co-founder of North End Appliance with over 35 years of experience in the appliance industry, committed to family values and community service.
Jon Leppington
Co-Owner
Co-owner and business partner with decades of expertise in appliance sales, dedicated to providing personalized customer solutions and fostering local partnerships.
Questions
What areas do you deliver to?
We offer free delivery in Sarnia, Bright's Grove, Petrolia, and Corunna. Contact us for details on other areas.
Do you service appliances purchased elsewhere?
Yes, our service department prioritizes our customers' appliances but can also service units purchased from other retailers.
Are installation services included with purchases?
Installation is available for all appliance purchases, including gas and water connections by qualified technicians.
Can I pre-order appliances not currently in stock?
Yes, we offer pre-order options for upcoming models. Availability and pricing details are provided at the time of order.
What brands do you carry?
We stock top-name brands including Whirlpool, Maytag, KitchenAid, JennAir, and Amana, with a focus on quality and innovation.
Reviews (7)
Joshua McDonald
Aug 15, 2021
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Similar to other reviews - there is a stark contrast between sales, and service you receive after the sale. Purchased a washer from here 6 months ago and it already broke down. Been waiting on a part for almost 2 months and still no sign of delivery. Told us to call Maytag and basically figure it out ourselves. After half a dozen phone calls to Maytag and finally showing up in person to NA, were still without a working machine and zero answers to when it well get the part. Avoid the headache.
(I will edit this with an update if anything changes).
(I will edit this with an update if anything changes).
Jax
Aug 10, 2021
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Ordered a washer & dryer and did not receive until 21 months later. Yes, 21 months. Nearly two years.
Ordered a fridge, stove, dishwasher, and microwave in March, was told all pieces except the fridge were in at the store to later to be told both the fridge and stove were not available in August. Ended up having to go with a mismatched set at an additional cost of $500. No communication whatsoever from the company with any order updates.
Was promised delivery of all the mismatched pieces on the same day. They did not deliver one of the pieces and said nothing about it. Called and they guaranteed
Ordered a fridge, stove, dishwasher, and microwave in March, was told all pieces except the fridge were in at the store to later to be told both the fridge and stove were not available in August. Ended up having to go with a mismatched set at an additional cost of $500. No communication whatsoever from the company with any order updates.
Was promised delivery of all the mismatched pieces on the same day. They did not deliver one of the pieces and said nothing about it. Called and they guaranteed
Chelsey Pozdyk
Jun 21, 2021
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My landlord ordered a stove for delivery today to my address. I waited home all day but the stove never arrived. My landlord provided me me the telephone number of the delivery people to call 2 hours after their scheduled delivery time. They told me that they had been here already . I have a security camera at my front door that assures me that no one has been here all day. I called the store to attempt to reschedule and they indicated it would take another full week to be delivered due to incompetence on their end even though I have already thrown out my stove this morning. said "get creative
Gregg Elliott
May 20, 2021
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I called the store looking for a gas clothes dryer. They had one, I picked it up from their warehouse15 minutes later. Awesome Thanks
B. D.
Mar 10, 2021
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Well as usual it happened unexpectedly, we needed a new washer and dryer and we thought we would go with north end appliance because we heard good things and they service what they sell and this was very important to me. After purchasing, delivery and set up I had some questions why my 5 day old Maytag washer/dryer wasn't performing (drying) like the sweet talking salesman promised. I had a rude awaken when I called and spoke to John in service. Not only was I bothering him with my call he had attitude and was too busy to even ask him anything. He was sure to warn me about service costs and to
P. & M. Eastman
Dec 11, 2020
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Today we called for the name of someone to service our 6 yr old Kitchen Aid dishwasher - that just started to leak after from the front - only to be told they do not give out names of service providers. Nice. We have bought several appliances from NE in the past. We will NOT be buying from them again - and we strongly recommend against shopping there if you'd like to avoid future headaches.
Tracy Fulton
Dec 06, 2020
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We were faithful returning customers for five homes over the last 30 years in Sarnia . we had an emergency where we would be left without a fridge and North End appliance was unable to get us one on time .We have someone in the home who required this urgently due to medical storage and we could not wait , this was explained to them . we made an order anyways but returned less than 2 hours later to cancel as someone else in town understood the situation and put a rush on the order and got it there two weeks before North end appliance could . Upon returning to cancel the order we were verbally harassed